CSO (Customer Support Officer) – Banking Required in Ibex Global – TRG
Job Description:
• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
• Follow up to ensure that appropriate actions were taken on customers' requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation
• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.
• Follow up to ensure that appropriate actions were taken on customers' requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation
Minimum Education: Bachelors
Degree Title: Bachelors Commerce / Arts / Communication
Career Level: Entry Level
Salary Range: PKR 15,000-20,000
Minimum Experience: Not Required
Required Travel: Not Required
Minimum Age: 18
Gender: Both
Department: Customer Service/After Sales Support
Industry: Call Centers
Job Location: Karachi
Number of Positions: 10
Send your CVs on: careers.pk@ibexglobal.com with Subject “CSO for BANKING”
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